WCBS 2021 Customer Satisfaction Survey Feedback

WCBS conducts an annual customer satisfaction survey to monitor the quality of blood products and services we provide, the outcomes of which are analysed to identify areas for improvement. A total of 37 hospitals/healthcare facilities participated in the latest survey, which was conducted from November – December 2021.

The overall results indicate that customers remain satisfied with the quality of products and services received, and all individual concerns were dealt with.

Congratulations to the three winners of the lucky hamper prize draws from Tygerberg Hospital, Mediclinic Constantiaberg and Life Vincent Pallotti Hospital! We hope that you will enjoy the treats.

If you would like to participate in this year’s mid-year mobile survey, please complete your name, surname, hospital name and mobile (cellphone) number here. Please note that your mobile number will only be used for the purpose of sending you customer satisfaction surveys and clinic details – there is an optout button should you wish to discontinue with this service.

For more information about the survey, please contact Hayley Alie, Hospital Liaison Officer (hayleya@wcbs.org.za).


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